Refund Policy

Refund Policy

※Please double check the products/ options and quantities,orders are not able to be modified after payment.

Please email us for refund/ exchange.
Customer Service:cs@a-ddict.hk

 

Refund Process:

For refund inquiries, please contact our customer service within 7 days.

Please provide the following information:

1. Order number:
2. Name:
3. Products and quantities:
4. Reason for the refund/ exchange:
5. Recipients' name/ phone/address:
6. Are the seals intact:
7. Please provide photos of the products so that we can check its condition.
8. Payment method:

 

※We do not accept returns/ exchanges for the following products:

1. Products that are received for more than 7 days.
2. Partially used products or products with broken seals.
3. Sale products/ products that are exchanged in points.